Shipping policy

Turnaround Time
Made-to-order footwear is custom-painted for you after you place your order. Production typically takes 4–6 weeks before your order ships. Current turnaround times are listed in the header of our website and may vary throughout the year based on demand and order volume. Please refer to the header for the most accurate production estimate.

Ready to Ship Items
Footwear in our Ready To Ship collection is already painted and finished, so it does not go through made-to-order production. Products from our Ready To Ship collection typically ship within 1–2 business days. All accessories typically ship within 3–4 business days. If your order includes both ready-to-ship and made-to-order items, they may ship separately.

Shipping & Delivery
Once your order is complete, you'll receive a shipping confirmation email with tracking information.

• Domestic Orders: UPS Ground delivery typically takes 1–5 business days in transit within the contiguous United States after the item ships. Deliveries to Alaska, Hawaii, Puerto Rico, U.S. territories and APO/FPO addresses may take longer.

• International Orders: Delivery times vary by destination and may be delayed by customs.

Shipping Carriers
We ship using carriers such as UPS, DHL, FedEx and USPS, depending on your destination and the shipping services available at checkout.

Shipping Costs
Shipping charges are calculated at checkout based on destination and service level.

International Orders
For most international destinations, including Canada, the United Kingdom, the European Union, Australia and Japan, duties and import taxes are calculated at checkout and shown in your order summary before you pay. Some orders may show a duties amount of zero; this means no duties were calculated as due for that order, not that duties will be charged on delivery. In some countries, such as Mexico, taxes are included in the price shown. For some destinations, duties and import taxes are not collected at checkout; if your order summary doesn’t show them, the carrier or local customs may charge duties, taxes or fees on delivery, which are the customer’s responsibility. Team, company and other invoiced orders placed outside our online checkout may not include duties and import taxes — please ask us before ordering.

Address Accuracy
Please confirm your shipping address is correct before placing your order. We are not responsible for lost or delayed shipments due to address errors.

Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of delivery. We will work with the carrier to resolve the issue.