PREGUNTAS FRECUENTES

Find answers to common questions about our products and services

Ordering & Payment

Puede realizar un pedido eligiendo una de las dos opciones principales de nuestro sitio:

Pricing depends on the complexity of the design, time involved, and materials used.

We accept all major credit cards, PayPal, Apple Pay, Venmo, Google Pay, and Shop Pay for your convenience.

Yes, we offer flexible payment options through Shop Pay Installments and other financing partners at checkout.

Contáctenos a través de nuestra página Contáctenos Con el producto, la talla, la ubicación y la fecha de entrega. Los pedidos urgentes se revisan individualmente y no siempre están disponibles.

Contact us immediately if you need to make changes. Once production begins, modifications may not be possible.

Yes, digital gift cards are available in various denominations and can be purchased directly from our store.

Absolutely! We specialize in team and corporate bulk orders. Learn more on our Team & Company Orders page.

Preguntas frecuentes sobre personalización y diseño

We customize cleats, turf shoes, sneakers, and lifestyle shoes — as long as they are brand-new and unworn.

Absolutely. We welcome creative requests. Trademarked logos require approval or licensing.

You may reference past work. We'll do our best to match your vision with the right artist.

Yes — if the base shoe is available. Just send us a screenshot or link via our Contact Us Page.

Mockups can be requested in advance for an additional fee. Please fill out our order form to get started.

Actualmente, no ofrecemos servicios de repintado ni restauración de calzado personalizado desgastado. La única excepción es si el par original presenta algún problema que esté sujeto a nuestra revisión de calidad. Si cree que su pedido tuvo algún problema, contáctenos y nuestro equipo estará encantado de revisarlo.

No. We only paint — we do not alter shoe structure or add cleats to non-cleated shoes.

Preguntas frecuentes sobre envíos y estado del pedido

Please refer to the banner at the top of our website for the most current turnaround time.

Our team works through orders according to the turnaround time shown at checkout. If your order is still within that window, it is actively in progress. For rush orders or orders exceeding the estimated timeframe, you may contact us with your order number.

You’ll receive tracking information via email. Please allow 24–48 hours for updates to appear.

File a claim with the carrier and notify us via our Contact Page. We'll assist however we can.

Yes — we ship worldwide. International customers are responsible for any import taxes or customs duties.

FOOTWEAR & CARE FAQs

Most styles are available in men’s sizes 6–18. Each product page clearly lists the applicable gender and includes a size guide to help with conversions for women’s and youth sizing.

Yes — if we can source the shoe or you provide a new, unworn pair.

Yes — our 6-step paint process is made for performance, but normal wear and scuffing may still occur.

They are water-resistant — avoid full submersion or machine washing.

Clean gently with a soft cloth and mild soap.View our accessories here.

With proper care, our designs hold up well through regular use. Avoid dragging or chemicals.

No. All shoes must be brand-new and unworn for painting.

POLICIES & SUPPORT FAQs

All sales are final. No returns, exchanges, or refunds due to the custom nature of our work.

Restocks vary by style. Some limited editions may not return. Feel free to contact us for updates.

Please use our Contact Us page to get in touch with our team. We typically respond within 1–2 business days.

Yes! We work with athletes and companies for NIL deals, collabs, and special campaigns. Contact us to learn more.

Support is available Monday through Friday. Response times may be delayed on weekends and holidays.