What if my package is marked "Delivered" but I haven't received it?

If your tracking shows “Delivered” but you haven’t received your package yet, there are a few things you can check first.

Check Around Your Delivery Location

Carriers sometimes leave packages in nearby safe locations. Please check:

• Your front door, porch, or mailbox

• Side or back entrances

• Garage or building lobby

• Neighbors or household members who may have accepted the delivery

Allow Extra Time

In some cases, carriers mark a package as delivered a few hours early. The package may still arrive later the same day.

Contact the Shipping Carrier

If the package still hasn’t appeared after checking the above, we recommend contacting the shipping carrier directly using your tracking number. They may be able to provide additional delivery details or GPS confirmation.

Still Need Help?

If you’re unable to locate your package after contacting the carrier, please reach out to our support team with:

• Your order number

• Your shipping address

• Your tracking number

Our team will help investigate the issue and assist where possible.