What if my package is damaged in transit or is missing an item?

If your order from Stadium Custom Kicks arrives damaged or missing an item, please contact us as soon as possible so we can help resolve the issue.

If Your Package Arrived Damaged

If the product or packaging appears damaged during shipping:

  1. Take clear photos of the damaged item and the packaging.

  2. Do not discard the packaging, as it may be needed for a shipping claim.

  3. Contact our support team with your order details.

If an Item Is Missing

If something from your order is missing, please send us:

  • Your order number

  • The item(s) missing

  • A photo of what you received (if possible)

Reporting Timeline

To help us resolve issues quickly, please report damaged or missing items within 7 days of delivery.

What Happens Next

Our team will review the issue and work with you on the best solution, which may include:

  • Sending a replacement item

  • Issuing a store credit

  • Filing a shipping claim if the damage occurred during transit

Our goal is to make sure you receive your order exactly as expected.

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