HOW CAN WE HELP?

Cancel or Modify Your Order

All Stadium Custom Kicks footwear and designs are made to order, so production starts shortly after checkout. To cancel or modify your order, reach out to our team right away—timing is critical.

What You Need to Know

• Changes are only possible before production begins
• Once custom painting or preparation starts, modifications typically aren't available
• Custom footwear is made for you, so post-production cancellations may not be an option

Request a Change

Contact us via Chat With Us or Contact Us and provide:

• Your order number
• What you'd like to change
• The email from your checkout

We'll review your request and get back to you as fast as we can.

Shipping Locations

Stadium Custom Kicks ships worldwide to the United States, Canada, Europe, Asia, Australia, and South America.

International Orders

Shipping rates are calculated at checkout. Customers may be responsible for customs duties or import taxes depending on their country. Delivery times may vary based on local customs processing.

Production Time

All orders are custom made and hand-painted. Production typically takes 4–6 weeks. Shipping time begins after production is completed.

Return & Exchange Policy

Because all products from Stadium Custom Kicks are custom made to order, returns and exchanges are limited.

Custom Footwear

Custom footwear is non-returnable and non-refundable unless there is a verified issue with:

• Product defects
• Incorrect item received
• Damage during shipping

If you experience any issues with your order, please contact us within 7 days of delivery.

Apparel & Accessories

Non-custom items may be eligible for returns or exchanges if:

• The item is unused
• The item is in original condition
• The request is made within 14 days of delivery

Reporting an Issue

Please include the following:

• Order number
• Photos of the product
• Description of the issue

Our team will review and assist with a solution.

Track My Order

You can track your order anytime using our Order Tracking page.

Once tracked, you'll have full visibility into every stage of your custom footwear's journey—from order placement through final delivery.

What You'll See When Tracking Your Order

Our tracking system provides detailed updates including:

Order Status
Follow your order from confirmation through studio prep, production, finishing, quality control, shipping, and delivery.

Production Progress
Watch your custom design move through hand-painting and customization as our artists create it.

Shipping Details
View shipping method, carrier information, and shipment date once your order leaves our facility.

Tracking Information
Receive a tracking number to follow your package in real time after it ships.

Estimated Delivery
See your expected arrival date.

Production Time

All Stadium Custom Kicks footwear is handcrafted and made to order. Most custom orders complete within 4–6 weeks from purchase, allowing our artists to carefully create and finish your design.

Shipping Time

Shipping begins once production is complete.

Domestic U.S. orders: typically 3–5 business days
International orders: delivery time varies by location and customs processing

You'll receive a shipping confirmation email with your tracking number once your order ships.

Discount Codes

From time to time, Stadium Custom Kicks offers promotional discount codes.

How to Use a Discount Code

1. Add your items to cart
2. Proceed to checkout
3. Enter the discount code in the discount field
4. Click Apply

Important Notes

• Only one discount code can be used per order.
• Discount codes cannot be applied after an order has already been placed.
• Some limited products or collaborations may be excluded from promotions.

If you are having trouble applying a code, please contact our support team.

Bulk / Team Orders

Stadium Custom Kicks works with teams, companies, and organizations looking for custom footwear for their group. We regularly create custom cleats and shoes for professional teams and athletes, college and high school programs, youth sports teams, corporate events and brand collaborations, and special occasions and group projects.

Each pair is hand-painted and made to order by our team of professional artists, allowing every design to be completely unique.

No Minimum Order

There is no minimum quantity required for team or company orders. Whether you need one pair or a large group order, we can work with you to create a custom design that fits your vision.

Custom Design Options

Team and company orders can include team colors, player names and numbers, school or company logos, mascots or branding elements, and special event or commemorative designs. Our artists will work with you to bring your concept to life.

Turnaround Time

Standard turnaround time is typically 4–6 weeks, but timelines can vary depending on order size, design complexity, and current production volume. Rush orders may be available for an additional fee depending on availability.

How to Get Started

To begin a team or company order, please contact us with the following information: team or organization name, estimated number of pairs, preferred footwear model if known, design ideas or inspiration, and timeline for when the footwear is needed. Our team will review your request and help guide you through the design and ordering process.